Southwest Airlines CEO Gary Kelly Yearns for the Days When We Argued About Reclining Seats

Southwest Airlines CEO Gary Kelly Yearns for the Days When We Argued About Reclining Seats

Gary KellyMarch was a particularly bad month for Southwest Airlines. In its final days, with almost all of the country under stay-at-home orders, the airline’s “load factor”—the percentage of available seating capacity that is filled with passengers—bottomed-out at 2 percent. Typically, for Southwest it hovers between 81 and 85 percent, one of the industry’s highest. “Our business evaporated,” says chairman of the board and chief executive officer Gary Kelly, who told employees last week in a company-wide message that the company was “in intensive care.” Subscribe Apple — Google Play — Stitcher — Spotify “The pandemic has been the catastrophe of catastrophes for the airline industry,” says Kelly. “If you would’ve asked me three months ago if I could imagine having the losses that we’re now incurring? I would’ve…View Original Post

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Source: Texas Monthly

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